शुल्क वापसी की नीति

We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.

To be eligible for a replacement , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement , you can contact us at support@refurbkart.com or whatsapp on +91 9821310522.  If your replacement is accepted, we will arrange a reverse pick up of your original order, and the details will be sent to you through SMS / Whatsapp. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@refurbkart.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
We do not allow exchange of any product with some other product.


Refunds
In case we are not able to replace the product , we will issue a reverse pick up of the order . We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method with in 3 working Days . Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of COD orders , UPI payment will be made to the customer.

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